FREQUENTLY ASKED QUESTIONS

Our user-friendly website allows you to order and pay with popular options like Visa and MasterCard. Our website employs the latest security measures to keep your transactions safe.

We ship worldwide using our preferred partner couriers. For large orders, we can offer quotes with Air and Sea freight, please contact us for a shipping quote.

Yes! Our team members have years of experience and can assist you in product choice and even system design. Need to plan a complete system? No problem we can help with that (conditions and pricing applies)

Yes, as long as your card payment details match the bank and the address the card is registered to. We will provide you with a Card Authorisation form to fill out, so we can supply equipment to you.

TERMS AND CONDITIONS No statement or condition of sale contained within these terms affects or restricts your statutory rights as defined under EU Consumer Rights Directive, The Consumer Rights Act 2015 or The Consumer Contracts (information, cancellation and additional charges) Regulations 2013. All orders for goods accepted by AurasPro (the vendor) are accepted subject to the following conditions, which shall form part and govern the contract of sale. Acceptance of goods by the customer shall be deemed to be acceptance of these conditions of sale unless the customer notifies the vendor in writing within 15 days of receipt of this letter or delivery of goods. Any term sought to be imposed by a customer either in a document or otherwise that conflicts with or adds to these conditions is not accepted. No agent or representative of the vendor has authority to vary these conditions. We store the content of this contract and will send you the details of your order as well as our general terms via email. The details about your recent orders can be found in your customer login. TERMS OF PAYMENT The vendor reserves the right not to accept payment by credit or debit card. Cheques are not accepted, therefore direct bank transfer is recommended when payment by card is not possible or not accepted. Goods remain the property of the vendor until paid for in full and the vendor reserves the right not to dispatch goods until cleared funds have been received. SHIPMENT OF ORDERS The vendor shall not be bound by a contract of sale until the goods have been received by the customer. As indicated on the product page, delivery dates are provided as an estimate only - the vendor will use its best endeavours to comply with the date named for delivery. Many products are held in stock by the vendor, but in some cases the date stated is an estimate of the time it will take to order the item from the manufacturer and deliver it to the customer. The vendor reserves the right to part ship orders but will not charge more than the total advertised delivery price for delivery of the order in full. GOODS DAMAGED IN TRANSIT Any goods received by the Customer that have suffered damage in transit must be reported to the Vendor as soon as possible, and at the latest within 14 days of receiving the goods. The Vendor accepts responsibility for the condition of the goods until they are delivered to the Customer, so any damage or breakage en-route is in the Vendor’s responsibility, but if something happens after it has been delivered to the Customer, the Customer’s dedicated safe place or the Customer’s nominated neighbour, is the Customer’s responsibility, and the Vendor cannot accept any liability for damages. The Vendor will not accept any responsibility for goods damaged in transit if the customer reports the damage more than 14 days after receiving the goods. The Vendor will reimburse reasonable return costs should the Customer be able to provide independent proof that the damage is attributable to the Vendor or its instructed courier. If despite appropriate and secured packaging, the Customer’s returned goods are damaged during transit from the Customer to the Vendor, the Vendor will take responsibility if the collection and delivery have been arranged and facilitated by the Vendor. If the Customer has arranged to send the item back to the Vendor at the Customer’s expense, the Vendor accepts no liability, and the Customer will need to contact his courier company for any compensation for loss of refund or rely on his chosen transport insurance. DELIVERY OF AN INCORRECT ITEM Any goods received by the Customer that the Customer considers as the incorrect delivered goods must be reported to the Vendor as soon as possible, and at the latest within 14 days of receiving the goods. This only applies to a picking or packing error made by the vendor. Any incorrectly ordered items by the customer are excluded from this. The Vendor will collect incorrect goods from the Customer and deliver replacement goods as quickly as possible at its own expense. The Customer has a responsibility to return the incorrect item or any item that has been accidentally delivered to the Customer by the Vendor without order or payment. If the Customer doesn’t return it, the Vendor will charge the Customer the full cost of the item. WITHDRAWAL OR CANCELLATION OF ORDERS The Customer has a right to cancel an order for items purchased from the Vendors website or placed over the telephone or by email no later than 30 days after delivery. For any cancellation of an order within the Customer’s statutory rights or under the Vendor’s Money-Back Guarantee, the Customer is responsible for returning the goods to the Vendor at the customer’s own expense. Orders can be cancelled by letter, email or telephone. Items need to be returned no later than 14 days from the day on which the Customer communicated the cancellation to the Vendor. There are some restrictions to products that can be cancelled after delivery however as follows: Software, CDs & DVDs that are used, not sealed and/or registered with the manufacturer in the Customer's name; Special or custom ordered products. Items that come directly into contact with the nose, ears or mouth, such as in-ear monitors, which are normally sold sealed in factory packaging and cannot be tested for hygiene reasons; Items that have been mixed/installed inseparably with other items after delivery or modified in any way. The Customer is advised to unwrap their products carefully, keep all packaging safe, examine the goods and if they don’t want the goods, to put them back in the box for safe return. The Vendor may cancel any order placed by a Customer until the goods are received by the Customer if the vendor is no longer able to supply the item, there has been a significant price change of the item, or if the Vendor suspects the transaction is fraudulent. If an order is cancelled by the Vendor any monies paid by the Customer will be refunded in full within 10 days. CUSTOMER RETURNS: Products may be returned for a full refund within 30 days of delivery. Delivery charges and any customs importation duties and taxes are not refundable. If the Vendor receives goods that have not had reasonable care taken, the Vendor shall reduce the Customer’s refund amount equivalent to the reduction in the value of the goods. DEFECTIVE GOODS WITHIN STANDARD WARRANTY: All products carry a standard Manufacturers warranty unless otherwise stated. If items become defective due to manufacturing fault within 30 days of purchase, then the Vendor will arrange for the collection and repair of the product. If the product can not be repaired within 60 days, then a replacement product will be issued, which will not be older and not be in worse condition than the original product returned by the Customer. If the item becomes defective within the warranty period, but after 30 days from the date of delivery, then the same conditions as above apply but the Customer will be expected to pay for any reasonable steps to prove the manufacturing fault and for the cost of returning the product to the Vendor. Products may not be returned to the Vendor for a refund later than 30 days from delivery unless the Vendor is unable to comply with its warranty obligations. This warranty excludes items that have become defective due to miss-use, accidental damage or any reason other than manufacturing fault. If an item is found to be without fault on its return to the Vendor, then the Vendor will return the item to the Customer for a small charge. The Vendor recommends that the Customer insures his goods LIABILITY The Vendor is not liable for loss of business or income under any circumstances. Whilst the Vendor makes every effort to ensure that goods supplied correspond to in every respect with the specification or description provided as the case may be, the Vendor is not responsible for minor variations in specification, and no such minor variation shall be the subject of any claim against the Vendor. The Vendor will take all reasonable care, in so far as it is in its power to do so, to keep the details of the Customer’s order and payment secure, but in the absence of negligence on the Vendor’s part, the Vendor cannot be held liable for any loss the Customer may suffer if a third party procures unauthorised access to any data the Customer provides when accessing or ordering from the Vendor’s Websites. WITHDRAWAL OR CANCELLATION OF ORDERS: Subject to the warranty exclusions as detailed in this document, products may be returned for a full refund within the number of days stated from delivery. Instead of the Vendor’s standard 30-day Money Back Guarantee, there is up to 180 days available (the exact amount of days is stated on the product page). This is subject to the following: TRANSFER OF WARRANTY: If the Customer transfers ownership of the warranted goods, the Vendor must be advised by email of the new owner's details including name, address, email address and telephone number within 30 days of the item being sold. Failure to do so will invalidate the warranty and no claims may be made by the new owner. REPLACEMENT PRODUCTS: If an item cannot be repaired within 60 days, then an equivalent replacement item with similar functionality will be supplied. Replacement items may not necessarily be new but will be fully functional and will not be older than the item they replace. Replacement products will not be more expensive than the product they replace. Suitability of replacement products shall be discussed with the customer, but the final decision on their suitability shall be made by AurasPro. Any repair or replacement of a defective product will not renew or prolong this warranty beyond the original expiry date of the warranty. WARRANTY EXCLUSIONS: This warranty is designed to cover manufacturer defect. If the item fails for any reason not due to manufacturer defect, including any of the following reasons then this warranty is not valid: Abuse or mishandling The product is used for something for which it was not designed (misuse) Wear and tear beyond the design intentions of the product Adverse environmental conditions The product has been altered or modified The fault was caused by the use of accessories or supplementary parts that are not specifically certified to work by the product manufacturer An inappropriate power supply or battery has been used Inadequate care and maintenance